Dammit! I spend a good chunk of my free time on the phone with the Deutsche Telekom support the last two weeks without actually moving forward a tiny bit. Currently the status is:
- I am not able to order VDSL (even though all my neighbours are -> we are all connected via the same house connection)
- Deutsche Telekom is not able to send my an invoice (the latest one is from April 2nd)
- My T-Home website is not showing all my customer and connection details (I assume my records are missing a link)
I have to say that I am starting to become a bit frustrated about the whole situation. Even though all call-center agents were kind when talking to them, most of them were unable to even understand what is wrong and what to do about to fix things. Dear friends from Deutsche Telekom, just being nice to customers doesn’t help, you actually need to fix the issues your customers confront you with!
I will wait until the next billing cycle. When they haven’t fixed my data until then resulting in my still being unable to order VDSL I will terminate the contract and forget about their new Entertain packages and VDSL product…
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