At the end of last week I received the following response to my support request asking to fix the link betweeen my phone and account number. Apparently the agent working on that task did not understand what I asked them to do (in German only, sorry):
Entschuldigen Sie, dass Sie die Anwendung -Mein T-Home-
für Ihren Anschluss 0203 - xxxxxxx momentan nicht
vollständig nutzen können.
Dieser Fehler tritt zeitweise auf. Bitte versuchen
Sie es zu einem späteren Zeitpunkt noch einmal.
Herr Huptas, wir bedanken uns für Ihr Verständnis.
Für weitere Fragen schreiben Sie uns gern erneut. Sie
erreichen uns jederzeit.
In short this means “try again later” which is what the website already said. Dear friends from Deutsche Telekom: Are you telling me that even when pinpointing where the issue is you are unable to fix it? Why all the hassle with providing support at all?
I am absolutely dissapointed and it reminds me of the experiences I had with Arcor in the past. To me it seems most German telco/ISP companies are unable to provide the service they proclaim in their ads and even worse unable to provide at least capable support staff (of course I knew this all along before I started the VDSL adventure, but being proven right sometimes has a bitter taste to it).
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